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University of Nebraska–Lincoln

UNL ResNet

Troubleshooting

Winsock 2 fix (for Windows 95/98/ME/2000/XP)

Releasing and Renewing Your IP Address

My Internet connection worked before, but it doesn't anymore!

You're in luck! 95% of the time, this is a simple problem to fix.

For Windows Vista, XP and 2000:

  1. Click Start, and then Run. Type cmd and click OK.
  2. You should see a window with a black background and a blinking cursor.
  3. Type ipconfig /release and press Enter.
  4. After you are able to type again, type ipconfig /renew and press Enter.
  5. Once you get a blinking cursor again (it could take between 1 and 15 seconds), you can close the window. Then, open Internet Explorer.
  6. If you still do not have Internet access, try restarting your computer and opening Internet Explorer again.

For Windows 95, 98, and Millennium Edition (ME):

  1. Click Start, and then Run. Type winipcfg and click OK.
  2. A window should appear with a white box toward the top. Click on this box, and choose the item from the list that includes "LAN," "Ethernet", "NDIS", "Network", or something similar.
  3. Click Release, and then Renew. Then, click OK to close the window.
  4. Try opening Internet Explorer. If this does not work, restart your computer and try opening Internet Explorer again.

If you still have problems...

If none of the above suggestions helped, give ResNet a call at 2-3535. We may have a few more suggestions to try. If it still doesn't work, you might need to bring in your computer for expert advice.